Customer Service

We are committed to providing exceptional customer service at Cadogan, bringing together our long-standing commitment to care with the convenience of Cadogan Concierge – your gateway to tailored experiences and everyday support. From resolving queries swiftly to curating unique Chelsea moments, we’re here to make life simpler, richer, and more connected.

Arrive in Style

From a Mini to a Bentley, an electric Smart to a Bugatti, our car-hire and chauffeur service is suitable for all occasions – whether a drive to the airport or red carpet arrival.

Book the Unbookable Table

London is celebrated as having some of the very best restaurants in the world. Locally, there are a host of gourmet experiences – from Michelin star dining to the weekly Fine Food Market at Duke of York Square. Members receive a complimentary restaurant reservations service, including VIP and Priority bookings with many leading restaurant groups including Wolseley, Caprice Holdings, Nobu and Hakkasan Groups.

Best Seats in the House

Whether the Oscars, Wimbledon, Cannes and F1 to the BAFTA’s and Cartier Polo, Cadogan Concierge can provide access to the world’s most prestigious events for private enjoyment OR corporate entertainment.

Escape it All

From a top yoga practitioner for an at-home session, to a full five-star holiday, we can help to make the most of your time. Our worldwide travel advisory service can create the perfect get-away, from the moment of departure to getting you safely home in ultimate comfort and style

Cadogan Concierge is a complimentary service, available to many Cadogan customers who live and work in the area as part of their lease with us. It was created to assist with the demands of daily life, while inspiring members to explore and experience the rich culture, fashion & dining that Chelsea offers. Members receive local news, exclusive offers and invitations. If you are a member, or would like to check eligibility, please call 07947 739 343 or email your dedicated Lifestyle Manager.

Community Engagement

We are committed to delivering an outstanding experience for our customers who live and work on the Estate.

From a complimentary Concierge service, to regular events for the business community, we are proud to have so many long-lasting relationships which helps to build a strong sense of community across the neighbourhood.

Our local print, digital and social channels ensure that we keep audiences across the Estate informed and connected. From Sloane Square magazine, to Cadogan VIP and destination websites, newsletters and social feeds, each works independently to reach over 400,000 locally and beyond, keeping followers up to date and creating continual reasons to enjoy the local area, or visit Chelsea.

Latest News 

Your feedback and comments are essential to ensure that we are continually able to improve. To achieve this, we have partnered with RealService (a leading independent customer experience consultancy) on a Customer Feedback Framework, designed following extensive research and help from many existing customers. This ensures we receive live feedback at key stages of our customers’ experience with Cadogan, allowing us to listen and react swiftly – continually shaping and improving the customer experience.

Should you wish to make a complaint, details of our complaints procedure can be found here

“Cadogan are quite simply the best landlords we have ever had. Every member of staff at every point of contact have been professional, kind, patient and generous. We have been made to feel welcome and an important part of the community. This gives us great confidence in our future on the Cadogan Estate.”

A COMMERCIAL OCCUPIER, PAVILION ROAD

"I have only good things to say. Cadogan is the most efficient and professional property rental company. I would say the best of the best."

CADOGAN RESIDENT

"Cadogan is much more hands on than smaller landlords I have used. Cadogan has been a land owner for centuries and they know what they are doing; they always look at the big picture. It's a two way thing, I pay the rent, they provide an excellent service and our vision is the same."

CADOGAN RESIDENT

"Over the last 13 years the Cadogan team NEVER disappointed us. Always responsive, polite, understanding and extremely professional."

CADOGAN RESIDENT

Explore Our Property

Whether you are looking to live or work in Chelsea, we have a mix of residential, retail, restaurants and offices to let.

Contact Our Team

Should you wish to contact a particular member of the Cadogan Team, please find details here

Stewardship

We are proud to have been part of the Chelsea community for 300 years

What Are You Looking For?

If you have specific criteria, please do get in touch. (There are always upcoming properties that are in the process of being prepared for market.) Please note, all our properties are let unfurnished and the shortest let we offer is 12 months.

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Customer Service

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