Residential Customers

We would like to ensure that living on the Cadogan Estate is as comfortable, enjoyable and effortless as possible. Whether a rental customer staying for several months, or a long leaseholder in the area for decades, we hope the below information will provide a useful reference point.

We always prefer to have personal relationships, so please don’t hesitate to contact us to discuss any matters further

RENTAL CUSTOMERS

When moving into your new home, or departing at
the end of your tenancy, our team will be in contact
to explain what happens. In the meantime, please do
refer to our ‘welcome pack’ which includes a list of
useful contact details and answers frequently asked
questions, in addition to some shortcuts to useful
information below.

EMERGENCY CONTACTS

(Monday – Friday after 6pm and at weekends/bank holidays):
020 77301630

The Out of Hours on call service are only permitted to respond
to genuine emergencies (including, but not limited to, major
leaks, floods, lift entrapment, whole property power cuts and
loss of heating during winter months). Any less urgent issues (such
as minor plumbing issues, localised power failures, lift outage)
should wait until the next working day and be reported to the
Cadogan Office for our prompt attention.

The Out of Hours service is unable to assist with loss of keys. Should
you require an emergency locksmith, please call Barry Bros on 020
72629009 (www.barrybros.com)

NON EMERGENCY CONTACTS

Monday to Friday, 8.30-6pm:
02077304567

The Cadogan Lettings Team
10 Duke of York Square
London
SW34LY

MOVING IN OR OUT

Please book your welcome meeting or check-out with the Lettings Team – Amy.Williams@cadogan.co.uk
020 7730 4567

PROPERTY INSURANCE

An important part of managing the Estate is ensuring that the properties themselves are properly insured. By using one of the UK’s Leading insurance providers, Cadogan aim to offer a first class service, breadth of cover and terms.

It is important to note that no cover is provided for personal contents or possessions, which must be arranged independently by the occupier. For further information, please contact:

Cadogan Estate Insurance Manager
Julie Bell
02078811026

Cadogan Estate Insurers
Zurich Insurance plc
For policy enquiries or adjustments – 02087225082
For Claims enquiries or notification – 01252387254 (out of hours helpline 0800 0567 999)

LONG LEASE HOLDERS

We aim to manage the Estate for the long term benefit of all our occupiers, ensuring the preservation and enhancement of the area. An important part of this is looking after your building and supporting you as a customer as best we can.

If you have a long-leasehold property owned by Cadogan, it may be easiest to contact the team directly with enquiries – the areas below are those we are most frequently asked about.

ALTERATIONS

The ability to alter your home is defined by the terms of your lease. In general terms alteration will be prohibited without Landlord’s consent having first been obtained, or in some cases, the terms of a lease may prohibit alterations altogether. (Lease prohibitions can cover anything form  minor changes to a full refurbishment.) Please refer to your lease to see what restriction there may be.

If Cadogan’s consent to your proposals is necessary, you will need to make an application for a Licence to Alter. Download further information here, or please contact the Building Surveying team: Olivia.Williams@Cadogan.co.uk / 020 3841 0986

LEASE EXTENSION

If you are interested in taking advantage of enfranchisement legislation you must seek the advice of a lawyer who can advise you about your rights, and a surveyor who can advise you how much you can expect to pay for the interest you will be purchasing. Further general guidance is available from the Leasehold Advisory Service and the Royal Institute of Chartered Surveyors.

PROPERTY INSURANCE

An important part of managing the Estate is ensuring that
the properties themselves are properly insured. By using
one of the UK’s Leading insurance providers, Cadogan aim
to offer a first class service, breadth of cover and terms.

It is important to note that no cover is provided for
personal contents or possessions, which must be arranged
independently by the occupier. for further information,
please contact:

Cadogan Estate Insurance Manager
Julie Bell
02078811026

Cadogan Estate Insurers
Zurich Insurance plc
For policy enquiries or adjustments – 02087225082
For Claims enquiries or notification – 01252387254 (out of hours helpline 0800
0567 999)

BUILDING MANAGEMENT QUERIES

Please contact your managing agent. Full contact details should be found on your
service charge paperwork, but if you are unsure please contact Tiffany Southall who
can advise further. Tiffany Southall, 020 7730 4567

Tiffany.Southall@cadogan.co.uk

Gardens Membership

Tennis Bookings

Cadogan Concierge