Customer Commitment

We are committed to providing exceptional customer service, whether you live or work on the Cadogan Estate. We are proud to have so many long lasting relationships, which helps to build a strong sense of community across the neighbourhood.

Your feedback and comments are essential to ensure that we are continually able to improve. To achieve this, we have partnered with RealService* on a Customer Feedback Framework, designed following extensive research and help from many existing customers. This ensures we receive live feedback at key stages of our customers’ experience with Cadogan, allowing us to listen and react swiftly – continually shaping and improving the customer experience.

If you would like to make a complaint, details of our complaints procedure can be found here

*Real Service is a leading independent customer experience consultancy


of customers rate their overall satisfaction as a Cadogan customer good or excellent


of new customers cited Cadogan’s reputation, followed by location, as to why they chose their current property


of customers rate Cadogan’s responsiveness to requests as good or excellent



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doysq yoga in front of saatchi


We are proud to have been part of the community for 300 years

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