Commercial Customers

Our aim is to provide the best environment for your business to operate successfully, whether you have a retail business or office based here. Our commitment to the wider neighbourhood means a complementary mix of the best places to shop, eat, drink or soak up the area’s atmosphere and culture for your customers and employees.

RETAIL CUSTOMERS

Our dedicated management service deals swiftly with all enquiries, whether for maintenance or operational issues. We carefully select retailers to work together for local, UK and international customers – creating a vibrant shopping community and the best mix leading brands and independents.

We also host regular retailer meetings to share insight on footfall, trading, security and marketing initiatives.

ALTERATIONS

The ability to alter your premises is defined by the terms of your lease. In general terms alterations will be prohibited without Landlord’s consent having first been obtained, or in some cases, the terms of a lease may prohibit alterations altogether (lease prohibitions can cover anything from minor changes to a full refurbishment). Please refer to your lease to see what restrictions there may be.

If Cadogan’s consent to your proposals is necessary, you will need to make an application for a Licence to Alter.

Download further information here, or please contact the Building Surveying team: Olivia.Williams@Cadogan.co.uk / 020 3841 0986

MAINTENANCE & REPAIRS

If you need maintenance and repair works completed we can often help. Generally, we are responsible for repairing and maintaining the outside of your property (referred to as the ‘exterior’) and any shared areas, such as hallways and the main entrance (‘common parts). Usually you are responsible for any maintenance and repair work within your property (referred to in your lease as you ‘demise’).

However, it’s always a good idea to check your lease before contacting us, as there are exceptions to the rule. Your lease will provide your with the specific information for your property.

Please report maintenance and repair issues in common parts to
Tiffany.southall@cadogan.co.uk

Should an urgent maintenance problem present a threat to people or property outside the normal Cadogan working hours, please contact the Area Caretaker on emergency call 02077301630.

INSURANCE

An important part of managing the Estate is ensuring that the properties themselves are properly insured. By using one of the UK’s leading insurance providers, Cadogan aim to offer a first class service, breadth of cover and terms.

It is important to note that no cover is provided for personal contents or possessions, which must be arranged independently by the occupier. For further information, please contact:

Cadogan Estate Insurance Manager
Julie Bell
02078811026
julie.bell@cadogan.co.uk

CADOGAN ESTATE INSURERS
Zurich Insurance plc
for policy enquiries or adjustments – 02087225082
For Claims enquiries or notification – 01252387254 (out of hours

helpline 08000567999)

SPECIAL DISPLAY APPLICATION

Many business in the area wish to create external displays (namely during Chelsea in Bloom or at Christmas), extending on to the pavement or attached to the fabric of the building. While we actively encourage this, we need to ensure the safety of the public and integrity of the building are protected – please download and complete this form. Once it has been submitted we will be in touch with official approval or further questions.

OFFICE CUSTOMERS

Our office customers expect us to help their business operate efficiently in a thriving location. We also offer a complimentary Concierge service to our office occupiers, ensuring that what you need is at your fingertips.

ALTERATIONS

The ability to alter your premises is defined by the terms of your lease. In general terms alterations will be prohibited without Landlord’s consent having first been obtained, or in some cases, the terms of a lease may prohibit alterations altogether (Lease prohibitions can cover anything from minor changes to a full refurbishment.) Please refer to your lease to see what restrictions there may be.

If Cadogan’s consent to your proposals is necessary, you will need to make an application for a Licence to Alter.

Download further information here, or please contact the Building Surveying team: Olivia.Williams@Cadogan.co.uk / 020 3841 0986

MAINTENANCE & REPAIRS

If you need maintenance and repair works completed we can often help.

Generally, we are responsible for repairing and maintaining the outside of your property (referred to as ‘the exterior’) and any shared areas, such as hallways and the main entrance (‘common parts’). Usually you are responsible for any maintenance and repair work within your property (referred to in your lease as your ‘demise’).

However, it’s always a good idea to check your lease before contacting us, as there are exceptions to the rule. Your lease will provide you with the specific information for your property.

Please report maintenance and repair issues in common parts to tiffany.southall@cadogan.co.uk

Should an urgent maintenance problem present a threat to people or property outside the normal Cadogan working hours, please contact the Area Caretaker on emergency call 020 7730 1630

INSURANCE

An important part of managing the Estate is ensuring that the properties themselves are properly insured. By using one of the UK’s leading insurance providers, Cadogan aim to offer a first class service, breadth of cover and terms.

It is important to note that no cover is provided for personal contents or possessions, which must be arranged independently by the occupier. For further information, please contact:

Cadogan Estate Insurance Manager
Julie Bell
0207 8811026
julie.bell@cadogan.co.uk

CADOGAN ESTATE INSURERS
Zurich Insurance plc
For policy enquiries or adjustments – 020 8722 5082
For Claims enquiries or notification – 01252 387254 (out of hours
helpline 0800 0567 999)

CADOGAN CONCIERGE

As an Cadogan office occupier, you receive complimentary membership to Cadogan Concierge. Click here to view the brochure, or contact our Lifestyle Manager for further information: 020 31429858 or lifestylemanager@cadoganconcierge.co.uk

Explore the Area

Customer Commitment

Stewardship